Terms & Conditions

1. General Information

Hzel Brown is a home-based bakery that prepares and ships baked goods to customers upon request. Orders are typically placed through direct communication (such as our website form, phone, or messaging platforms).

2. Orders

• Orders are accepted based on availability and confirmation from Hzel Brown.
• Pricing, availability, and delivery timelines are shared directly during communication.
• As payments are not processed on the website, all payment and order confirmations occur separately (via agreed offline methods).

3. Shipping & Delivery

• Products are freshly prepared and delivered to the customer’s provided location.
• Delivery areas and timelines vary and will be communicated at the time of order.
• Once a product leaves our kitchen, delays due to traffic, weather, or courier issues are beyond our control.

4. Cancellations & Refunds

• Orders can be canceled before preparation begins.
• As our products are perishable, we do not accept returns once an order is delivered.
• In case of incorrect or damaged products, please reach out within 24 hours so we can assist you.

5. Allergy Disclaimer

• Our items may contain allergens such as nuts, dairy, eggs, gluten, or soy.
• Please inform us in advance about any allergies or dietary restrictions.
• Hzel Brown is not responsible for allergic reactions or adverse effects if such information is not disclosed prior to order confirmation.

6. Intellectual Property

All images, logos, and content on this website belong to Hzel Brown and may not be copied or reused without permission.